The VOITED rewards program is designed to thank and reward our loyal customers and advocates. By referring friends and making purchases, you can enjoy exclusive benefits like discounts and cashback in store credit.

The VOITED rewards program is designed to thank and reward our loyal customers and advocates. By referring friends and making purchases, you can enjoy exclusive benefits like discounts and cashback in store credit.

What is the rewards program?

When you refer a friend  using your unique referral link, they receive a 15% discount code on full-priced items. For every successful referral purchase, you earn 10% of their purchase price (excluding shipping) as store credit to spend on the VOITED

When you refer a friend &#xA0;using your unique referral link, they receive a 15% discount code on full-priced items. For every successful referral purchase, you earn 10% of their purchase price (excluding shipping) as store credit to spend on the VOITED website.

How does the referral program work?

How do I sign-up for the rewards program?. Signing up is easy! Simply create an account by clicking here and enter your email. What are the advantages of becoming a rewards member?. What's special about the VOITED rewards program?. Rather than just s

How do I sign-up for the rewards program?Signing up is easy! Simply create an account by&#xA0;<a href="https://rewards.voited.com" rel="noopener noreferrer" target="_blank">clicking here</a>&#xA0;and enter your email. What are the advantages of becoming a rewards member?<ul style="margin-bottom: 0cm;color: rgb(0, 0, 0);" type="disc"><li style="margin:0cm;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;color:#414141;">You&apos;ll have a personalised referral link to share with friends that gives them 15% off Full Priced products</li><li style="margin:0cm;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;color:#414141;">You&apos;ll receive 10% in Store Credit whenever they complete a purchase as a new customer</li><li style="margin:0cm;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;color:#414141;">You earn 3% cash back on everything you spend on the VOITED website</li></ul> What&apos;s special about the VOITED rewards program?Rather than just sharing a link, we have created a mobile-optimised co-branded (with you!) microsite that you can send to friends.You have the option to choose the videos from our library that you&apos;d like to highlight, and even add your own videos! &#xA0;You can also select your favourite products to show.&#xA0; You can also just use the website we&apos;ve created for you!&#xA0;

Signing Up

We understand that some customers may wish to receive Rewards Program notifications, but not be signed up to receive marketing communications. You should make sure you have completed the subscription process for the Rewards Program here by entering t

We understand that some customers may wish to receive Rewards Program notifications, but not be signed up to receive marketing communications.&#xA0;You should make sure you have completed the subscription process for the Rewards Program <a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=JcchdD&amp;g=VGyyaw" rel="noopener noreferrer" target="_blank">here</a> by entering the email address associated to your Rewards account.

How do I make sure I receive Rewards Program notifications?

To access your wallet or your profile within your accounts dashboard you will need a four digit code that's sent to you by email. If there are any issues receiving this please let us know at customercare@voited.com and we can follow-up with the platf

To access your wallet or your profile within your accounts dashboard you will need a four digit code that&apos;s sent to you by email. If there are any issues receiving this please let us know at&#xA0;<a data-fr-linked="true" href="mailto:customercare@voited.com">customercare@voited.com</a> and we can follow-up with the platform provider.&#xA0;This process adds a further level of protection to your profile and your Store Credit.

How do I access my wallet in my dashboard?

I previously had a Loyalty account. Do I need to create a new one to earn rewards?. Yes, we have changed platform and you will need to set-up a new account here. You can check with our Customercare@voited.com team if you are not sure if you have an a

I previously had a Loyalty account. Do I need to create a new one to earn rewards?Yes, we have changed platform and you will need to set-up a new account&#xA0;<a href="https://rewards.voited.com" rel="noopener noreferrer" target="_blank">here</a>You can check with our&#xA0;<a href="mailto:Customercare@voited.com">Customercare@voited.com</a> team if you are not sure if you have an account or which email address you&#x2019;ve used.&#xA0;&#xA0;Where can I find all of my rewards account info?You simply sign in to your profile page&#xA0;<a href="https://rewards.voited.com" rel="noopener noreferrer" target="_blank">here</a>&#xA0;Will I receive points for purchases I made prior to creating my rewards account?We have backdated purchases since November 2024, so you if have made purchases since then you are likely to have some points ready in your account.&#xA0;&#xA0;Will the points I had from the old program be available to me?&#xA0;Prior to closing down the previous platform we sent multiple notifications about spending your points before the closure deadline. However, we will look at it on a case-by-case basis, so please contact <a href="mailto:customercare@voited.com">customercare@voited.com</a> with details of your account and we will see what we can do.&#xA0;What if I have an old email address or multiple email addresses and want to combine my accounts &amp; earnings?You can only collect Store Credits into a single account, please ensure use a single email address for your VOITED purchases.&#xA0;Does it cost anything to begin earning points?Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points.&#xA0;

Other Account Information

How do I earn rewards?. - Referrals: Earn 10% of your referral’s purchase value as store credit when they use your referral link to purchase (new customers only and single purchase per customer). - Cashback: Earn 3% cashback on your own purchases, as

How do I earn rewards?&#xA0;- Referrals: Earn 10% of your referral&#x2019;s purchase value as store credit when they use your referral link to purchase (new customers only and single purchase per customer). &#xA0;- Cashback: Earn 3% cashback on your own purchases, as store credit.&#xA0;Where can I find my referral link? &#xA0;Your referral link is available in your <a href="https://rewards.voited.com" rel="noopener noreferrer" target="_blank">rewards account</a>. Log in to access and share it with your friends and family.&#xA0;I&apos;ve been referred, how do I use my discount code at checkout? &#xA0;On the checkout page, enter your discount code in the designated section and click &quot;Apply.&quot; The discount will automatically be deducted from your total. It should be automatically applied to your checkout if you have accessed the website from the referral link.&#xA0;&#xA0;How do I redeem my store credit? &#xA0;Store credit is automatically available in your account Wallet and can be applied at checkout toward future purchases using the coupon in your profile dashboard. You can share this coupon with someone else to use.&#xA0;

Earning & Redeeming Store Credit

Does my cashback expire?. Yes, cashback rewards are valid for 90 days from the date of issue. Be sure to use them before they expire - as long as you are signed-up to receive notifications from the Rewards Program you will receive an email to warn yo

Does my cashback expire?&#xA0;Yes, cashback rewards are valid for 90 days from the date of issue. Be sure to use them before they expire - as long as you are&#xA0;<a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=JcchdD&amp;g=VGyyaw" rel="noopener noreferrer" target="_blank">signed-up</a> to receive notifications from the Rewards Program you will receive an email to warn you about the expiration.&#xA0;&#xA0;Is there a limit to how much I can earn? &#xA0;There is no limit to how much you can earn through referrals and purchases. Share your referral link widely and continue earning!&#xA0;Can I combine my Store Credit with other offers or discount codes? &#xA0;Rewards or discount codes cannot be combined with other promotions.

Program Rules and Policies

Why didn’t I receive my referral credits?. Ensure that your referral made a qualifying purchase using your referral link. If the issue persists, contact our support team for assistance on customercare@voited.com">customercare@voited.com. Can I change

Why didn&#x2019;t I receive my referral credits? &#xA0;Ensure that your referral made a qualifying purchase using your referral link. If the issue persists, contact our support team for assistance on <a href="mailto:&lt;a data-fr-linked=">customercare@voited.com</a>&quot;&gt;<a data-fr-linked="true" href="mailto:customercare@voited.com">customercare@voited.com</a>&#xA0;&#xA0;Can I change my referral link or reward code? &#xA0;If you need to update your referral link or reward code, please reach out to our support team. We&#x2019;ll be happy to help.&#xA0;What happens if I cancel my account? &#xA0;If you cancel your account, any unused cashback rewards or store credit will expire.&#xA0;I can&#x2019;t work out where to redeem my points?Your Store Credits are redeemable in the checkout section of the website. Make sure you are logged into the right email account and shopping in the right region, and then when you go to pay for your order you should be able to use the coupon from your Wallet.&#xA0;Why didn&#x2019;t I earn points on my purchase?Double-check you were signed into your rewards account and didn&#x2019;t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at <a href="mailto:&lt;a data-fr-linked=">Customercare@voited.com</a>&quot;&gt;<a data-fr-linked="true" href="mailto:Customercare@voited.com">Customercare@voited.com</a> to help apply your points to your account. You also won&#x2019;t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.You should also check that you are using the same email address and region to login to your account and make your purchase. &#xA0;If you make a purchase on VOITED.DE for instance, you cannot redeem those points on VOITED.EU.&#xA0;&#xA0;I should have earned points for a purchase/incentive but I didn&#x2019;t see my account balance change. Did I get credit?Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be in your account!&#xA0;There is a 24 hour delay between making a purchase and the points being received into your account.However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:<ol start="1" style="margin-bottom: 0cm;color: rgb(0, 0, 0);" type="1"><li style="color:#414141;">Try to refresh your browser.</li><li style="color:#414141;">Try to log out and then back in to your account.</li><li style="color:#414141;">Check your &#x2018;Rewards history&#x2019; in your Rewards account to see if the points were added without you realizing it. &#xA0;Your &#x2018;Rewards history&#x2019; will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.</li></ol>If you still feel like your points balance is not accurate you can contact our <a href="mailto:&lt;a data-fr-linked=">Customercare@voited.com</a>&quot;&gt;<a data-fr-linked="true" href="mailto:Customercare@voited.com">Customercare@voited.com</a> team and they will look into the issue for you.&#xA0;&#xA0;I&#x2019;ve referred several friends but haven&#x2019;t received any points for it. Is there something else I need to do?Thank you so much for sharing us with your friends! &#xA0;We really appreciate it. &#xA0;Referred friends must be first-time customers in order for both of you to receive the referral rewards. &#xA0; In addition, the referral must be initiated through your referral link.&#xA0; Points will be added to your account as soon as your friend completes their first purchase over the specified threshold on our website. &#xA0; When your friend makes a successful purchase you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.&#xA0; You can also check in the activities section of your <a href="https://rewards.voited.com" rel="noopener noreferrer" target="_blank">account dashboard</a> to see a list of any points that you have received for referrals.&#xA0;&#xA0;

Troubleshooting

Cash back is earned when you spend money yourself on VOITED products and it's credited to your account as Store Credit. This type of Store Credit will expire after 90 days. You can also earn Store Credit when customers you refer make a purchase using

Cash back is earned when you spend money yourself on VOITED products and it&apos;s credited to your account as Store Credit. This type of Store Credit will expire after 90 days.&#xA0;You can also earn Store Credit when customers you refer make a purchase using your unique referral link. The Store Credit you earn from these referrals does not expire&#xA0;

What's The Difference Between Store Credit & Cash back?

Who is eligible for the rewards program?. Our rewards program is available to all customers. Business accounts are not eligible for participation. We reserve the right to remove customers from the program at our discretion due to unreasonable behavio

Who is eligible for the rewards program? &#xA0;Our rewards program is available to all customers. Business accounts are not eligible for participation. We reserve the right to remove customers from the program at our discretion due to unreasonable behaviour. In this case a customer would not be eligible for future enrolment.&#xA0;Can referral credits be redeemed for cash? &#xA0;No, referral credits are only redeemable for store purchases and cannot be exchanged for cash.&#xA0;Can I share my referral credits? &#xA0;Yes, you can share your referral link with friends and family. They&#x2019;ll receive a discount, and you&#x2019;ll earn cash back when they make a qualifying purchase.&#xA0;Can I use my rewards on sale items? &#xA0;Referral discount codes apply only to full-priced items and cannot be used on sale or promotional items. But you can use Store Credits on any items in the VOITED store.&#xA0;What happens to my credit if me or someone I refer returns the order for a refund?In this case any store credits or cash back will be removed from the account. You only earn for completed purchases that are not returned.&#xA0;System abuseNo abuse of the system will be tolerated, we are providing these referral incentives to customers in good faith. &#xA0;Each customer should have a single Rewards account, those found to have multiple accounts will be removed from the system.&#xA0; In the event that an order using a referral link is refunded then any commission earned for that order will be deducted from their account.&#xA0; It is advised that you wait for 30 days before spending commission earned from an order in case there is a refund.&#xA0; In the event that there is a not enough balance in your account in the case of a refunded order, then the commissions earned will be deducted from the refund total.

Terms & Conditions

Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.