Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.

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VOITED USA

Does my cashback expire?&#xA0;Yes, cashback rewards are valid for 90 days from the date of issue. Be sure to use them before they expire - as long as you are&#xA0;<a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=JcchdD&amp;g=VGyyaw" rel="noopener noreferrer" target="_blank">signed-up</a> to receive notifications from the Rewards Program you will receive an email to warn you about the expiration.&#xA0;&#xA0;Is there a limit to how much I can earn? &#xA0;There is no limit to how much you can earn through referrals and purchases. Share your referral link widely and continue earning!&#xA0;Can I combine my Store Credit with other offers or discount codes? &#xA0;Rewards or discount codes cannot be combined with other promotions.

Does my cashback expire?. Yes, cashback rewards are valid for 90 days from the date of issue. Be sure to use them before they expire - as long as you are signed-up to receive notifications from the Rewards Program you will receive an email to warn yo

Program Rules and Policies

Rewards Program

I ordered the wrong product. Can I change my order?

How can I cancel my order?

I haven’t received an order confirmation email. What should I do?

Why doesn’t my discount code work?

Where can I fill in my discount code?

Can I use multiple discount/promo codes on one order?

I forgot to enter the discount code, can you do that for me?

Which payment methods do you accept?

What is your warranty policy?

Orders

How can I track my order?

How long will it take for my order to arrive?

I haven’t received a shipping confirmation email. What should I do?

Do you ship internationally?

How long will it take to process my order?

What happens to my package if I’m not at home when it is delivered?

How do I change my shipping / billing information on my recently placed order?

How to deal with damaged shipments?

Shipping

VOITED Guarantee

I would like to exchange for a different colour or size.

I would like to exchange for a different item.

I would like to return an item and get a refund.

Bundle Purchases

Purchases with a free gift

SWAP Protect - Easy and Fast Issue Resolution for Your Parcels

Exchanges & Return

How do I know which size I am in VOITED Slippers ?

Do you have different sizes blankets?

How do I care for my item?

How do I take care of my slippers?

Quick Tips Series - How to fold your PillowBlanket™️ back into the pillow?

Quick Tips Series - How to fold your PillowBlanket™️ back into the sack?

Product Quality Guarantee

What is the difference between CloudTouch , Polar Fleece and Ripstop Blankets?

Product

I’m a photographer, can we work together?

I’d like to become an ambassador. What should I do?

What is the rewards program?

How does the referral program work?

Signing Up

How do I make sure I receive Rewards Program notifications?

How do I access my wallet in my dashboard?

Other Account Information

Earning & Redeeming Store Credit

Troubleshooting

What's The Difference Between Store Credit & Cash back?

Terms & Conditions

Program Rules and PoliciesUpdated 2 months ago