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Orders

I ordered the wrong product. Can I change my order?

Our top priority is to get your order to you as quickly as possible. Once an order is placed, we begin processing it immediately. We are unable to make changes to an order after it is placed. Please contact Customer Service here to discuss your optio

How can I cancel my order?

You can cancel your order anytime as long as your package has not yet left our shipping depot. In this case please send an email containing your order number to a member of our customer service team here, explaining that you would like to cancel the

I haven’t received an order confirmation email. What should I do?

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. If you do not receive these emails, please check your spam/junk folder. You can always contact us

Why doesn’t my discount code work?

If your promo code won’t apply or you get an error message, check whether the following applies to you:. If you have checked all of the above and are still having issues with the code, please contact us here.

Where can I fill in my discount code?

Clicking on Shopping cart will open a page containing an overview of your order. Under your item(s), you'll find the field 'Enter promo code'. Please note, it is only possible to redeem one discount code per order.

Can I use multiple discount/promo codes on one order?

Generally not. The discount codes will only apply one per order, and will not apply against items that have already been discounted.

I forgot to enter the discount code, can you do that for me?

Our top priority is to get your order to you as quickly as possible. Once an order is placed, we begin processing it immediately. We are unable to make changes to an order after it is placed. Please contact Customer Service here to discuss your optio

Which payment methods do you accept?

We accept all credit cards, PayPal, Apple Pay and our Gift Cards

What is your warranty policy?

We stand behind the quality and workmanship of all our products. VOITED guarantees its products to the original owner against defects in materials and workmanship for the reasonable lifetime of the product. Our warranty does not cover any damage caus