Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.

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VOITED USA

We&apos;ve vetted our carriers to provide the best possible shipping and customer care. However, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and <a class="fr-strong" href="https://voited.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" target="_blank">contact us</a>.&#xA0;If you believe your package was lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address for a second delivery attempt).

We've vetted our carriers to provide the best possible shipping and customer care. However, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it

How to deal with damaged shipments?

Shipping

I ordered the wrong product. Can I change my order?

How can I cancel my order?

I haven’t received an order confirmation email. What should I do?

Why doesn’t my discount code work?

Where can I fill in my discount code?

Can I use multiple discount/promo codes on one order?

I forgot to enter the discount code, can you do that for me?

Which payment methods do you accept?

What is your warranty policy?

Orders

How can I track my order?

How long will it take for my order to arrive?

I haven’t received a shipping confirmation email. What should I do?

Do you ship internationally?

How long will it take to process my order?

What happens to my package if I’m not at home when it is delivered?

How do I change my shipping / billing information on my recently placed order?

I would like to exchange for a different colour or size.

I would like to exchange for a different item.

I would like to return an item and get a refund.

Bundle Purchases

Purchases with a free gift

Exchanges & Return

How do I know which size I am in VOITED Slippers ?

Do you have different sizes blankets?

How do I care for my item?

How do I take care of my slippers?

Quick Tips Series - How to fold your PillowBlanket™️ back into the pillow?

Quick Tips Series - How to fold your PillowBlanket™️ back into the sack?

Product Quality Guarantee

What is the difference between CloudTouch , Polar Fleece and Ripstop Blankets?

Product

I’m a photographer, can we work together?

I’d like to become an ambassador. What should I do?

Signing Up

Account

Earning & Redeeming

Program Limitations

Returns

Reward Expiration

VIP Program Questions

Troubleshooting

Birthday Reward

Checkout

Refer a friend program

Loyalty Program

How to deal with damaged shipments?Updated a year ago