Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.

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VOITED USA

We send out a confirmation email when the order is placed.&#xA0;After the order ships, you will receive a shipping email that includes tracking information.Please check your spam folder in the event you did not receive any confirmation within 24 hrs after placing your order.

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. Please check your spam folder in the event you did not receive any confirmation within 24 hrs afte

How can I track my order?

Shipping

I ordered the wrong product. Can I change my order?

How can I cancel my order?

I haven’t received an order confirmation email. What should I do?

Why doesn’t my discount code work?

Where can I fill in my discount code?

Can I use multiple discount/promo codes on one order?

I forgot to enter the discount code, can you do that for me?

Which payment methods do you accept?

What is your warranty policy?

Orders

How long will it take for my order to arrive?

I haven’t received a shipping confirmation email. What should I do?

Do you ship internationally?

How long will it take to process my order?

What happens to my package if I’m not at home when it is delivered?

How do I change my shipping / billing information on my recently placed order?

How to deal with damaged shipments?

VOITED Guarantee

I would like to exchange for a different colour or size.

I would like to exchange for a different item.

I would like to return an item and get a refund.

Bundle Purchases

Purchases with a free gift

SWAP Protect - Easy and Fast Issue Resolution for Your Parcels

Exchanges & Return

How do I know which size I am in VOITED Slippers ?

Do you have different sizes blankets?

How do I care for my item?

How do I take care of my slippers?

Quick Tips Series - How to fold your PillowBlanket™️ back into the pillow?

Quick Tips Series - How to fold your PillowBlanket™️ back into the sack?

Product Quality Guarantee

What is the difference between CloudTouch , Polar Fleece and Ripstop Blankets?

Product

I’m a photographer, can we work together?

I’d like to become an ambassador. What should I do?

What is the rewards program?

How does the referral program work?

Signing Up

How do I make sure I receive Rewards Program notifications?

How do I access my wallet in my dashboard?

Other Account Information

Earning & Redeeming Store Credit

Program Rules and Policies

Troubleshooting

What's The Difference Between Store Credit & Cash back?

Terms & Conditions

Rewards Program

How can I track my order?Updated 2 years ago