VIP Program QuestionsUpdated 8 months ago

How is my VIP tier determined?

Your VIP tier is determined by the amount you spend in a rolling calendar year. I.e. if you make a purchase on 30th May 2021, you will remain in that Tier until 29th May 2022.

To reach:

Happy Camper, you are automatically enrolled when you sign-up

Pioneer, you must spend €150 

Ultimate Explorer, you must spend €300

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

How will I know when I have reached a new tier?

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.  

Tier Expiration

Once you are in Happy Camper, Pioneer or Ultimate Explorer, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!